Leading Cultural Change and Ethical Behaviour in Financial Services

The Professional Diploma in Leading Cultural Change and Ethical Behaviour in Financial Services is aimed at senior managers in financial services working across a range of roles and functions. The programme will provide senior managers with the knowledge and tools to lead and embed effective cultures in their organisations. The programme has been designed in consultation with leading academic and industry experts, regulators and professionals in the area of Compliance, Consumer Protection, Risk, Culture, Ethics and Behaviours working to international best practice across all sectors.



The programme consists of 3 modules, as follows:

  • Ethical Practice in Financial Services
  • Decision Making, Group Dynamics and Behaviour
  • Leading and Implementing Cultural Change


At the end of the programme, students will be able to:

  • Explain the theory and practice underpinning culture, ethics, leadership, behavioural change, supervision in the context of financial services sector and institutions
  • Outline the implications of ethical theories and behaviour and evaluate the intended and unintended consequences of proposed resolutions to ethical dilemmas and decisions affecting customers, shareholders and the public good
  • Ascertain an institution’s cultural behaviour, applying pertinent tools, models or frameworks
  • Assess the impact of group dynamics and behaviours on board or team decision-making
  • Evaluate existing policies and practices taking account of the commercial, consumer protection and societal imperatives in the context of delivering cultural change
  • Appraise usefulness or otherwise of moral rules, codes, standards or principals in leading and delivering cultural change
  • Communicate to internal and external stakeholders how cultural and ethical behavioural change can be addressed and facilitated to deliver outcomes in the best interest of the company, customers and society
  • Engage in self-reflection on ethical and cultural decision-making, in their role as leaders of cultural change



Upon successful completion of the programme you will be awarded with the Professional Diploma in Leading Cultural Change and Ethical Behaviours in Financial Services from UCD. This is a level 9 qualification on the National Framework of Qualifications and carries 30 ECTS.



The minimum entry requirements for the programme are a:

  • Honours degree (H2.2 minimum) and a minimum of 3 years' experience in financial services


  • Significant professional experience in financial services in a senior management role (level of experience to be considered on a case-by-case basis) 



You must be a current member of the Association of Compliance Officers in Ireland or IOB, or become a member, to register for this programme.
Affiliate membership of ACOI is currently €150 per year.



The programme is delivered on a part-time basis over three semesters. Each 10 ECTS module comprises of up to 30 delivery hours per semester.



Appropriate learning tasks and activities will be assigned regularly to monitor student learning and provide feedback. Students completing the programme will be assessed in a variety of ways – continuous assessment components will include completing practical projects, reflective journals and critical writing.

The pass mark is 40% in line with UCD academic policy.



Members who complete the Professional Diploma in Leading Cultural Change and Ethical Behaviour in Financial Services will be invited to apply for the designation CEP – Certified Ethics Practitioner and must meet CPD requirement.



The current fee is €1,450 per module. 2019 modules are eligible for IFS Skillnet funding for a limited number of places on a first come, first served basis.


Further Information


 E: education@acoi.ie
 T: (01) 779 0203
IOB  E:  education@iob.ie
 T: (01) 6116500

How to Apply

The closing date for applications was 9th September 2019. Further information on the 2020 application dates will be posted here when confirmed.